Term & Conditions

Ιδιοκτήτης της επιχείρησης είναι η Δανάη Ελευθερία Ιωαννίδου και η έδρα μας είναι Ακαδημίας 25, 10671 Αθήνα, Ελλάδα. Ο αριθμός άδειας της εταιρείας μας είναι 00207Ε60000343701 και εγκρίθηκε απο το υπουργείο τουρισμού της Ελλάδος. Τηλ: +30 216 7001884. E mail: info@greece-tours.org. Παρακαλούμε διαβάστε αυτούς τους όρους και τις προϋποθέσεις προσεκτικά πριν από την πραγματοποίηση οποιασδήποτε κράτησης και πληρωμής, καθώς περιέχουν σημαντικές πληροφορίες σχετικά με τα δικαιώματα και τις υποχρεώσεις σας και θα δεσμεύεται από αυτούς.

The owner of greece-tours.com is Danai Eleftheria Ioannidou and our registered office is at 25 Academias str, 10671 Athens, Greece and our company authorization number is 00207Ε60000343701. Tel: +30 216 7001884. E mail: info@greece-tours.org. Please read these terms and conditions carefully before making any booking and payment, as they contain important information about your rights and obligations and you will be bound by them.

Inclusion: Transportation by taxi, minibus, guide service, valid for the specific period, each tour is operated and overall for the period between January 1st of the running year to December 31st, regardless of when the tour is booked.

Exclusion:  all personal expenses (laundry, telephone, etc.) cost of drinks, mineral waters, after meal coffee and tea, tips, visa costs, sightseeing and services other than those mentioned in our itineraries. If in doubt whether something is included in the price of the tour, please inquire.

Prices -for private tours- quoted do not include entrance fees for visits of museums and archaeological sites (as specified in itineraries by private tours) but include, board and lodging as follows, (seat numbers are not reserved).

Voucher issue

After payment, “Splendid Greece Tours” will send a confirmation / voucher by e-mail or by fax: this voucher has to be printed, as a proof of purchase, and will be presented to the service provider.

All information regarding the travelers should be correctly given at the time of booking.

All requests for modifications/amendments must be sent by email to info@greece-tours.org

“Splendid Greece Tours” cannot be held responsible for any problem that may happen if you don’t receive or read carefully your confirmation / voucher.

Accommodation: In twin bedded rooms with bath or shower. Single rooms can be reserved, if available upon request and on payment of a supplement in € 00 for first class or tourist class hotel per night (see Suggested Hotel).

Baggage: Rates quoted include handling 1 piece of luggage per person.

Duration:

1. Private Tours Duration: Half Day 4,5 – 5  hours & Full day 8 – 9 hours depending on the traffic.

2. Mini Bus private tours & Coach tours: Half day 4 hours & Full day 8 hours.

Guides on the various tours lecture in English, unless there is a previous arrangement to lecture and to another language.

SMOKING: Smoking is not permitted but all tours make frequent stops.

The company reserves the right to change the itineraries or routes if necessary.

Participation in all tours is also subject to any additional conditions applicable by the Carriers and Operators.

All prices quoted are based on tariffs current at the time of printing and are subject to increase without any previous notice consequent upon any increase in the basic tariffs and/or the imposition of any taxes.

Clothing: Entrance to Churches and Monasteries visited in our tours is allowed to gentlemen (long trousers) and ladies (skirt) with proper outfit.

ITINERARIES: As specifically mentioned in each tour. In case of a force majeure and/or reasons beyond our control and events that occur after the tour departure, we reserve the right to modify the routing and alter the itineraries.

RESPONSIBILITY CLAUSE:

Splendid Greece Tours act only as an assistant for the hotels, steamship companies, railroads, airlines, motor coach companies of owners and conductors providing accommodation, transportation or other services, and all coupons, exchange orders, receipts, contracts and tickets are issued subject to any and all tariffs, terms and other conditions under which any accommodation, transportation or any other services whatsoever are provided by any such coupons, exchange orders, receipts, contracts and tickets shall be deemed to be consent to the further conditions:

Splendid Greece Tours, shall not be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportation, or other services resulting directly or indirectly, from acts of God, danger, incident to the sea, fire breakdown in machinery or equipment, acts of Government or other authorities, de jure or de facto, wars, thither declared or not, strikes, riots, customs regulations, delays or cancellations, or change of itinerary of schedules, or from any cause beyond Splendid Greece Tours, control, or for any loss or damage resulting from improper or insufficient, passports, visas or other documents, and that Splendid Greece Tours, shall not be or become liable or responsible for any additional expense or liability sustained or incurred by the purchaser as a result of the foregoing causes.

Baggage is at owner’s risk throughout the tour(s) , unless insured. Small articles, coats, wraps, cameras and other hand baggage are entirely under the cared of the passenger, who is cautioned against the risk attached to these being left in conveyances.

Complaints in writing should be submitted within 21 days.

Clients wishing to join the tour at the departure point  are requested to present themselves not later than 15 MINUTES BEFORE DEPARTURE TIME shown in this brochure (website). This is valid for all land tours.

Owing to traffic regulations and difficulties, the vehicles may not be able to provide door to door service especially in the rush hours.

CANCELLATION POLICY:

  • Transfers cancellation policy
  • You may cancel within 11 days prior to the arrival trip date and receive your money back. Trips may be canceled for any reason up to 11 days prior to the arrival trip date.
  • At 10 days prior to the arrival trip date, there will be no refunds for any cancellation, except if the trip cannot be taken due to the fact that the cruise ship or aircraft does not make port or that if condition prevent the tour operator from operating the trip.
  • Transfers and custom designed bookings will always have a €25.00 per person not-refundable penalty for cancellation made at any time after the booking has been confirmed and the credit card charged.
  • Private Tours  Cancellation Policy

1. If you cancel your reservation 21 or more days prior to the scheduled arrival date of the private  tour, your entire  payment will be refunded.

2. If you cancel in less than 20 days prior to the scheduled arrival date of the private tour, 50% of your down payment will be refunded.

3. If you cancel eleven (11) days prior to the scheduled date of the private tour, 30% of your down payment will be refunded.

4. Custom designed bookings will always have a €25.00 per person not-refundable penalty for cancellation made at any time after the booking has been confirmed and the credit card charged. Also for a non show full cancellation fees will apply.

5.  “Splendid Greece Tours” reserves the right to cancel any tour at any time under the condition that fares paid will be returned to passengers that have paid said fares. In such a case, every effort will be made to assist the passenger with alternative arrangements. ALL CANCELLATIONS MUST BE CONFIRMED BY “Splendid Greece Tours”.

 

Frequently Asked Question

  • HOW CAN WE FIND YOU AT THE ATHENS INTERNATIONAL AIRPORT ?

MEETING INSTRUCTIONS: After your landing, just follow the EXIT signs and walk outside the main gate, where your driver/guide will be waiting for you holding a sign with your name on it. It can be that there will be a lot of people waiting for their friends or relatives or even other transfer companies. Therefore, please do not go away from the main exit gate (inside the airport). Look carefully and you will see your driver/guide holding the shield with your name on it.

  • HOW CAN WE FIND AT THE PIRAEUS PORT – CRUISE TERMINAL ?

A. Cruise terminal: Piraeus port has two cruise terminals. Terminal A & terminal B. If your ship arrives at terminal A, disembark and walk outside the main gate, where your driver/guide will be waiting for you holding a sign with your name on it. If you arrive at the new terminal B, please TAKE THE SHUTTLE BUS TO TERMINAL A. It is important to do that, because the main gate of the terminal B is closed.

B. Islands Passengers Terminal: Please disembark and walk outside the main gate, where your driver/guide will be waiting for you holding a sign with your name on it.

If you have any problems please call us at 0030 6941553635.

  • SPECIAL INSTRUCTION:

If your aircraft or ship company makes an itinerary change or you loose your flight for any reason and you arrive into a scheduled flight or dogging on an alternate date, please do not assume that your trip has been canceled. Your reservation will be scheduled for the new date. Please send a new e-mail to reconfirm the new date or a SMS text message to the above cell phone on time.

Our times are in local time: If you have questions about your time in airport or port, please direct your questions to your plain or ship purser.

  • HOW CAN I MEET YOU AT OUR HOTEL?

Your driver or guide will ask the concierge or the receptionist and they will call you in your room. In this case we will meat you at the lobby of the hotel. If they can not find you in your room, the concierge or the receptionist of your hotel will be informed that  we will be outside the hotel front of  our vehicle waiting for you.

In big Hotels like ( Hilton, Intercontinental, Marriott, and hotels have an outside doorman), we will ask for you at the front doorman of the hotel who is standing outside the main gate. We will inform him where our driver will be waiting for you, in case you are not there. So please ask him.

  • What is the difference between a tour guide and a driver guide?

Tour drivers can guide you till you enter the sites and tell you the main points of the history that follows the monuments. Drivers are not professional licensed tour guides so we cannot guide you inside the archaeological sites as museums and Archaeological sites are very strict for using only licensed guides (By the low). If you want a licensed guide to tour the sites with you, you can hire one as they are at most of the site available, or Athens Tour Greece can arrange it for you.

  • Can we share a tour?

Yes, by posting your message in our message board (click on forum and then click on Share a tour banner) in order to find other clients wand to share with you. May be it is a great opportunity to became good friends and share the cost of the tour.

  • Will a sedan vehicle up to 4 people be comfortable, and how many luggage can we have with us ?

Taxis in Greece are licensed to carry 4 people. They all 4 can feet in to a taxi but 3 people in it will be more comfortable. You can take four pieces about 25kg each or 45×55 cm, plus two hand bags in a taxi.

  • I have lost my luggage. Will Splendid Greece Tours collect it for me later?

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

  • I have left something in the vehicle. How do I get it back?

Please contact us on the number provided on your e-mail or above. We will then endeavor to have the items returned to you. A charge may be applicable.

  • Do you offer discounted rates for children or babies?

Splendid Greece Tours charges the same rate for all occupied seats (It concerns only private tours).

  • Can I have a receipt?

Your email Transport Voucher is your receipt or you can have one upon service.

  • How long is the journey to the resort?

We can inform you on your e-mail after your inquiry. These times may vary depending on the service booked, or at peak times or if road conditions are poor.

  • Can we stop off at the supermarket or to pick up property keys en route?

Only by prior arrangement with us and only if you are traveling by Private Transfer. Subject to availability, additional supplements may apply.

  • Is the transfer direct or do we stop en route?

Private Transfers are direct and door-to-door. Shared Transfers may be subject to brief stops to collect or drop-off other clients.

  • Are tours direct or do we stop en route?

Private Tours are direct and door-to-door. Shared private Tours are direct and door-to-door too.

  • What do we have to pay for fees to museums ms site?

Please visit the time table here…